The Rules of Play at Stay Casino

Who can hold a Stay Casino account

You must be 18 years or older to register or play at Stay Casino. Age is not a formality, it is checked as part of our verification process and any account found to belong to a minor is closed immediately with funds handled according to Australian consumer protection expectations. You must also be legally permitted to gamble online under the laws that apply where you live. Australian players should note that the Interactive Gambling Act framework, overseen by the ACMA, shapes what online gambling services can and cannot be offered locally, and it is your responsibility to understand how that applies to you.

One account per person, per household and per device is the standard rule. Duplicate accounts, whether created by mistake or on purpose, can result in funds being frozen while we investigate, and any bonus value across duplicate accounts is void.

Identity verification (KYC)

Before your first withdrawal is processed, and sometimes earlier if triggered by our risk systems, we will ask you to verify your identity. This typically means a government-issued photo ID, proof of address such as a recent utility bill or bank statement, and confirmation of the payment method used to fund your account, for example a selfie with your card or a screenshot confirming your PayID details. This is standard practice across regulated Australian-facing operators and it protects you as much as it protects us, reducing the risk of someone else accessing your balance.

Withdrawal policy

Withdrawals are paid to the same method used to deposit wherever possible. PayID and POLi withdrawals are generally the fastest route for AUD payouts, while card and cryptocurrency withdrawals follow their own processing windows. Exact turnaround times, minimum and maximum withdrawal limits, and any applicable fees are published on our payments page rather than repeated here, since these details can change with payment provider terms.

• Withdrawals are subject to identity verification being complete
• Any active wagering requirements from a bonus must be cleared first
• Requests are reviewed for compliance with these terms before release
• Large or unusual withdrawal patterns may trigger an additional review
• Funds are returned in AUD unless you deposited and requested otherwise via crypto

Bonus terms sit on their own page

Stay Casino offers a welcome package for new players plus free spins on selected pokies. Exact amounts, wagering multipliers, maximum bet limits during wagering, eligible games and expiry windows are all set out in full on our dedicated Bonus page, and that page takes precedence over any promotional summary you see elsewhere on the site. T&Cs apply to every bonus, no exceptions. Attempting to claim the same offer twice, using a bonus for prohibited betting patterns such as low-risk covering bets across a live table, or coordinating bonus claims with another player are all treated as bonus abuse and can result in forfeiture of winnings.

Fair play and account security

All pokies, live tables and jackpot games on Stay Casino run on software supplied by licensed studios including Pragmatic Play, Evolution Gaming, Nolimit City, Betsoft, Yggdrasil, BGaming and Booming Games. Outcomes are generated independently by that software, not by Stay Casino, and each provider maintains its own testing and certification for game fairness. You are responsible for keeping your login details private. We are not liable for losses caused by sharing your password or leaving your account logged in on a shared device.

Suspension and account closure

We can suspend or close an account where we reasonably suspect a breach of these terms, fraudulent payment activity, or a pattern consistent with problem gambling that our responsible gaming team has flagged. Where you have set limits or a self-exclusion period through our Responsible Gaming tools, those settings override normal play access until the period you selected has ended.

Changes to these terms

We may update these terms as game providers, payment partners or Australian regulatory guidance change. Material changes will be flagged on the site, and continued use of your account after an update counts as acceptance of the revised terms. It is worth checking this page periodically, especially before a large deposit or withdrawal.

The legal entity behind Stay Casino

The registered company name, business address and any licence or registration numbers that apply to the operation of Stay Casino are published in the site footer. Please confirm those details there rather than relying on any summary given on this page, since footer details are kept current as the operating structure is reviewed.

For more detail on the specific policies referenced above, see our Bonus terms, our Payments page for deposit and withdrawal specifics, and our Responsible Gaming page for limit-setting and self-exclusion tools. Ready to play under these terms? Register to open your account.