How Stay Casino Protects Your Data

Why We Collect Information in the First Place

Australian players open an account expecting fast pokies, live tables and quick payouts. Behind that experience sits a verification and payments process that exists for one reason: to confirm you are who you say you are, that you are 18 or over, and that the account making a withdrawal is the same one that made the deposit. This is standard across regulated online gambling markets and it protects you as much as it protects us.

We collect information at three main points: when you register, when you deposit or withdraw, and when our support team helps you resolve an account query. Each of these touchpoints has a different data footprint, outlined below.

Account Registration Data

• Full name, date of birth and residential address, used to confirm you meet the 18+ minimum age requirement
• Email address and mobile number, used for account security alerts and support contact
• A chosen username and password, stored using industry-standard encryption
• Country and preferred currency, set to AUD by default for Australian players

Payment and Verification Data

Because Stay Casino supports PayID, POLi, Visa, Mastercard and crypto wallets including Bitcoin, Ethereum and USDT, the data we hold varies slightly by method. For PayID and POLi transactions, we record the linked bank identifier needed to match a deposit to your account, along with transaction timestamps and amounts. We do not store your online banking password at any point; POLi and PayID authentication happens through your bank's own secure gateway, not through us.

For card payments, we hold the last four digits of the card number, expiry date and transaction history. Full card numbers are processed by our payment gateway and are not stored on our systems in full. For crypto deposits and withdrawals, we log the wallet address used and the transaction hash on the relevant blockchain, which is public information by design, plus the AUD-equivalent value at the time of the transaction for your account ledger.

How We Store and Secure Your Data

Personal and financial data is encrypted in transit and at rest. Access is restricted to staff who need it to process withdrawals, run verification checks or handle a support ticket you have raised yourself. We use firewalled servers, regular security audits and monitored access logs to reduce the risk of unauthorised access.

No system is completely immune to risk, which is why we also ask players to use a strong, unique password, enable any two-factor authentication options offered on the account, and avoid sharing login details with anyone, including friends or family.

Who Can See Your Information

Your data is shared only where necessary: with the payment processors handling your PayID, POLi, card or crypto transaction, with identity verification services used to confirm age and residency, and with regulators such as ACMA where Australian law requires disclosure for compliance purposes. We do not sell player data to advertisers or third-party marketers.

Your Rights as a Player

• Request a copy of the personal data held on your account
• Ask us to correct inaccurate details such as an outdated address or phone number
• Request deletion of your data once account and legal retention obligations have been satisfied
• Withdraw consent for non-essential marketing communications at any time
• Ask how a specific decision, such as a verification delay, was reached

To exercise any of these rights, contact our support team through live chat or email, available 24/7 on Australian-friendly hours. Some data, particularly transaction records tied to payments, must be retained for a period even after a request, to meet financial record-keeping obligations.

Cookies and Session Data

We use cookies to keep you logged in securely, remember your currency and language preference, and understand which games and pages are used most, so we can keep the site running smoothly. You can adjust cookie preferences through your browser settings, though disabling essential cookies may affect login or gameplay.

Related Pages

For more on how deposits and withdrawals work in practice, see Payments. If you are setting up your account for the first time, our Terms and Conditions cover the rules in full. Players wanting support tools around spending and time limits should visit Responsible Gaming. Ready to get started? Register here.