Playing Safer Is Part of the Deal at Stay Casino

Who can play

You must be 18 years or older to register an account with Stay Casino, hold a real-money balance, or claim any promotion. This is a strict rule with no exceptions, and we may ask for identity verification at any stage to confirm your age and identity before or after a withdrawal. If we have reason to believe an account is being used by someone under 18, that account will be closed and any balance handled in line with our terms.

Why age verification matters

Underage gambling protections exist because pokies and live dealer games are designed for adults who understand the odds are always in the house's favour long-term. If you're setting up an account on behalf of a household, keep your login, password and any saved payment details away from anyone under 18, including on shared phones and tablets.

Tools you control from your account

Every Stay Casino account includes a set of safer-play controls under your account settings. These aren't hidden behind support tickets, you can set most of them yourself in a couple of minutes.

• Deposit limits: cap how much you can add to your balance daily, weekly or monthly. Once you hit the cap, further deposits are blocked until the period resets.
• Loss limits: set a maximum amount you're willing to lose over a chosen period, independent of how much you deposit.
• Wager limits: restrict the total amount staked across pokies, live tables and jackpot games in a given timeframe.
• Session reminders: pop-up alerts after a set amount of time playing, so you always know how long you've been at the tables or reels.
• Time-outs (cooling off): pause your account for a fixed period, from 24 hours up to 30 days, with no way to reverse it early.
• Self-exclusion: close your account for a longer period, typically 6 to 12 months or longer, blocking deposits and marketing emails for the duration.

Requesting a time-out or self-exclusion

You can start a time-out or self-exclusion directly from your account dashboard, or by contacting our 24/7 English-language support team if you'd rather talk it through first. Once a self-exclusion is active, we won't send you promotional emails, SMS or app notifications, and reopening the account before the period ends isn't possible. If you're self-excluded and want extra peace of mind, tools like BetStop, the National Self-Exclusion Register, let you block yourself from licensed interactive wagering services across providers, not just one site.

Recognising the warning signs

Safer play isn't only about hitting a hard limit. Some signs worth paying attention to in yourself or someone close to you include chasing losses with bigger bets, borrowing money to keep playing, hiding the amount of time or money spent, feeling irritable when trying to cut back, or letting pokies sessions eat into money set aside for bills, rent or groceries. None of these mean you've failed. They're a cue to use the tools above, take a break, or talk to someone independent.

Free, confidential support: Gambling Help Online

Gambling Help Online is Australia's free, confidential counselling service, available 24 hours a day, 7 days a week. You can call 1800 858 858 or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools, financial counselling referrals and support for family members affected by someone else's gambling. This service is independent of Stay Casino and costs nothing to use, regardless of where you play.

Budgeting around AUD banking

Because deposits and withdrawals run in AUD through PayID, POLi, cards and select cryptocurrencies, it's worth treating your casino balance the same way you'd treat any household spending category: decide the amount before you start, not while you're mid-session. Setting a deposit limit that matches an amount you've already budgeted for entertainment is one of the simplest ways to keep play in the fun zone. Details on how deposits and payout timing work are covered on our Payments page.

Bonuses and responsible play

Our welcome package and free spins offers are designed as a way to explore pokies and live tables, not as a reason to stake more than you'd planned. Wagering requirements and expiry windows are set out in full on the Bonus page, and every promotion carries T&Cs apply. If a bonus is tempting you to chase a target you're not comfortable with, that's a good moment to check your deposit or loss limits.

Related pages

Read more about how deposits and payout timing work on Payments, see current offers on Bonus, or learn who's behind the brand on About Stay Casino. Ready to set your own limits from day one? Register and configure them the moment your account is live.